We do not accept returns, exchanges or refunds. Please note that ONETWENTYTWO reserves the right to refuse all returns.
In the unlikely event that a product arrives not as described or mismatches the original order placed, we will then only send replacements for the damaged/missing products within 14 days of receipt of the package. The customer must provide photos of the issue, including the packing slip received.
We are solely responsible for the packages we send out with our carriers prior to dropping off them off for shipment. In the unlikely event that a package isn't delivered on time, lost in transit, or stolen, that falls under the supervision and responsibility of the shipping carrier. In these cases, claim tickets will be submitted for investigation under their respective carriers and to be evaluated after a response has been received. ONETWENTYTWO is 100% committed to their customers and will work as with you as much as possible in a fairly manner.
If you have any further questions or concerns, please do not hesitate to contact customer service at contact@onetwentytwo.co